The warranty & warranty conditions are described in your manual.

You can view the manual online or check the warranty terms online

1. Make sure you have a proof of purchase available within the legal terms of warranty.

2. Contact your point of sale by mail to explain the problem. Make sure everything is clear by adding a maximum of information for example with a corresponding video.

3. Tell us about your claim by filling in the online ASF (Aftersales Support request Form)

4. We will contact your purchase adress as soon as possible and take all necessary steps to assist you and solve the problem.

The frame number is mentioned on the FRONTSIDE UNDERNEATH the frame OR use the number on your CERTIFICATE of AUTHENTICITY (CA).

On the inside of the rear wheels, you will find the GEARWHEEL to lock the wheel through the brake mechanism. Attempting to move the stroller dynamically with a locked brake can cause the gearwheel slipping out of the wheel. Too large displacement of the gearwheel when driving results in its scraping against the METAL PIN. Thereby generating a clatter noise.

Take the wheel off the frame

• If the gearwheel sticks out of the wheel, gently hit it with a rubber hammer. The gearwheel should adhere to the wheel with all its surface. Remember to properly secure the gearwheel during its operation, to prevent damage of the wheel.

• If the gearwheel is damaged, replace it by a new one.

1. Remove this part with the help of pliers or a screwdriver, provided that it is delicately used as a lever. Repeat this around the gearwheel until it is loose. Take care not to damage the wheel.

2. Take it off and replace it by a new one.

3. Gently hit the new one with a rubber hammer until it adheres on all its surface of the wheel.

4. Make sure it is as close as possible to the wheel so the brake pin does not falter the gearwheel when driving, which gives the clattering noise.

• If the problem is not solved, long-lasting dirt on the elements guiding / holding the brake pin, can cause changings of the characteristics to the SPRING ELEMENTS & SERRATED EDGE, which may cause not proper withdrawal of the brake pin and lead to the effect of knocking against the scraping gearwheel.

1. Clean the area around the brake pedal and especially the recess next to the brake pedal with a damp cloth or a brush. Use a lubricant that displaces water (eg WD-40). It is important that the agent penetrates thoroughly into the gaps between the brake pedal & the SERRATED EDGE & METAL PIN

2. Try out if the pedal brake goes smoothly up/down and if the metal pin is withdrawing properly.

• If the problem is not solved, you can replace the BRAKE PIN and replace it by a new one.

1. Slide out the brake pin until the serrated edge comes out of the brake pedal. Check the end of the SERRATED EDGE. If it is crooked, you can try to straighten it up with a pliers or replace it by a new one. Be carefull to put the 2 spring elements back.

2. Slide the brake pin back in place.

FIRST wheel axles have been finished with 2 ends - flat and sharp. The sharp tip should be placed inside the frame, while the flat end should be placed into the wheel.

Check if you enter the axles with the appropriate side - the tips should be arranged as shown on the picture.

The canopy upholstery is mounted on flexible steel strips. Improper folding, transport, pressure of people or objects (while in crowded places) can cause deformation of the strips, which results in increasing the widht of the canopy surface. As a result, the wider canopy rubs against the frame, leading to their damage. In this case, the shape of the flexible steel strips should be corrected, which will prevent any damage.

Gently squeeze the strips so that the canopy fits within the frame (without scraping the uplostery).

Adjusting the canopy can cause loosening of the mounting screw. This is a normal consequence of frequent changing the position of the canopy. If the canopy falls or appears to be loose during adjustment, it may be necessary to tighten the screw in the element visible on the graphics next to it.

Use the wing-type hex-key to tighten the screw.

Remember not to tighten the screw too much. Over-tightening may result in damage to the plastic parts.

The wheel rims are made of plastic. The impact of large forces, for example impacts on higher transverse obstacles, excessive pressure during transport or too high air pressure in the wheel can lead to a damage of the wheel rim, which will prevent it's further use. Mechanical damage is not covered by the warranty.

Contact a First dealer and order a First wheel, matching your model.